WARM UPWhat word completes the analogy?
IMAGINATIVE : CREATIVE :: stair : step_____
1. feet
2. hallway
3. step
WORD QUIZgossamer
Which looks most li

1.Why is it important to correctly use the correct Reply, Reply All, CC, BCC, and Forwarding options?
so e-mail is not sent to the wrong person.


2. Why is it a bad idea to use capital letters to emphasize a point in an e-mail?
Avoid emoticons, jokes, and capital letters. One common mistake is to use all capital letters to emphasize a point, but this can look like SHOUTING


3. What are three types of electronic communication that contribute to inbox overflow?
jokes, junk mail (spam), hoaxes, and chain letters


4. If you spread information around in an e-mail that harms a person or an organization, but it is true, it is gossip. If you spread information that harms a person or an organization and it is false, it is ____.
libel,ke gossamer?1. a spider's web2. a turtle's shell3. a fish's scales